Shipping policy

Shipping Information

Processing Times

Ready to Ship (RTS) items ship within 1-3 business days.
Items that are not RTS will have processing times listed in the product description. These timeframes are estimates and meant as a guideline.
For custom orders and pre-orders, please carefully read the individual product listings for full details.

Shipping Methods & Tracking

U.S. orders are shipped via Chit Chats under CUSMA, and always include tracking.
Please note that shipping under CUSMA can occasionally result in customs delays, which are outside of our control.
Canadian orders do not include tracking by default. Tracking is optional and must be purchased separately at checkout.
Orders under $100 within Canada or the U.S. do not include tracking unless it is added.
If tracking is not purchased, we are unable to locate or track your package once it has shipped.

Estimated Shipping Times

Canada: approximately 1-2 weeks
United States: approximately 2-2.5 weeks

Please note:If your U.S. package is held at customs, delivery may take up to 4-6 weeks. This timeframe is determined by customs and is not included in our standard shipping estimates.

Shipping Address

Orders are shipped to the address provided on your Shopify/PayPal account.Please ensure your address is correct at checkout — we are not responsible for orders shipped to incorrect addresses.

Location

Wild Fern Co. is proudly located on Vancouver Island, British Columbia, Canada

Returns

If we have discussed and approved a return:

Return shipping costs are the responsibility of the buyer
Please obtain a tracking number for your return
Refunds will be issued once the item is received and confirmed to be in unused, new condition

If you have any concerns about your order, please don’t hesitate to reach out. I’m always close by and known for very fast response times

Thank you so much for supporting handmade,

Candice S.Wild Fern Co.