Policies

Please note all items are handmade, we are using vintage and fine delicate materials all items are to be handled with care. 

All clothing should we washed by hand in cold water then played flat to dry. 

Prices are in Canadian Dollars

Shipping Info

Ready to Ship {RTS} Items in 1-3 business days.

 Items that are not RTS will have there processing times listed. Please note that this is just a guideline for shipping times.

For custom orders, and pre orders please ready the listings.

We ship your items to the address on your PayPal Shopify account, so please be sure this is correct, we will not be responsible if it is shipped to the wrong address. 

Shipping does not include tracking for orders under $100 within Canada or the US, if you would like to purchase tracking please purchase it via our site, Please note we have no way to track your package unless you have paid for it.

 Shipping times vary, but orders within Canada can take 1-2 weeks on average. Orders being shipped to the US can take 2-2.5 weeks on average. {Please note this does not include if your package goes to Customs in which it can take up to 4-6 weeks } 

Location

Dear Felicity is located on Vancouver Island BC, Canada.

 Returns

If you have had an issue with your item, and we have talked about a return. Please note return shipping cost is buyer's responsibility. Please obtain a tracking number for your returned item.  Refund will be issued when package is received and is in unused/new condition.

Sharing your work

We love to see your our work in use, please if you would like to share your work please share on our Facebook or Email us!

 **Please note we do not offer Discounts or Trades in any way for our props.
 
 Please contact me if you have an concerns about your order, I am always close by and have very fast response times.

Email - dearfelicity@live.co.uk
Thank you,  Candice S.